Lending book
$177.2M
120 facilities funded
Credit exposure
$4.9M
2 in legal review
Settlements cleared
$14.9M
5,236 items processed
Open work items
114
across four units
Service SLA
100%
within first-response target
Staff on division
46
42 active today
Units
Open any unit to work inside it
Credit OperationsCROLegal exposure
11
Active cases
$4.9M
Exposure
2
In legal
Lending ServicesLSVOn track
360
Applications
52
Awaiting
$177.2M
Book value
Payments & SettlementsPSUReturns to clear
5,236
Work volume
$14.9M
Settlements
21
Open
Digital Channels SupportDCSOn track
30
Open tickets
100%
SLA health
12
Resolved
SCUSecurities & Custodycoming onlineCSPCustomer Supportcoming onlineDOPData Operationscoming onlineOSUOperations Supportcoming onlineWFPWorkforce Planningcoming onlinePMOProject Officecoming online
Attention needed
What leadership acts on first
2 recovery cases in legal reviewRelegated accounts escalated to legal recovery.CRO1 case awaiting sign-offRecovery cases submitted for management approval.CRO52 loan applications awaiting decisionPending review and adjudication across branches.LSV2 settlement items returnedSent back to the team for rework before settlement.PSU
Activity by territory
Recovery and lending volume across the division
- Central102 items27.3%
- North101 items27.0%
- Tobago97 items25.9%
- South41 items11.0%
- East33 items8.8%